Financial protection

Privacy Policy

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Table of Contents

1. Scope of policy

2. Introduction

3. What is Personal Information

4. How do we process Personal Information?

5. Type of information we process

6. What do we do with your information?

7. Newsletter subscribers

8. Third Party Policies

9. Opting out

10. Information access

11. Data security

12. Limitation of Liability

13. Place when personal information will be kept

14. Changes to this policy

15. Governing Law

16. Feedback

17. Complaints

 

1. Scope of policy

This privacy policy (“Policy”) relates to the processing of all Personal Information (see below) received by Wishing for Africa (pty) Limited or its subsidiaries (“Wishing for Africa” / “we” / “us” / “our”), irrespective whether such information is obtained through electronic or verbal communication, via websites or as a result of engagement in respect of any of our products or services with Wishing for Africa at its offices or owned or managed accommodation facilities (“Lodges”).

 

Personal Information which we collect from you will be processed by Wishing for Africa South Africa (Proprietary) Limited, a private limited liability company registered and incorporated in terms of the Company Statues of the Republic of South Africa.

 

2. Introduction

As we place a high premium on the privacy of every person, we recommend you read this Policy thoroughly so that you have a clear understanding as to (i) the type of Personal Information we may process (ii) how your Personal Information may be collected and processed when engaging with Wishing for Africa (iii) who is responsible for the processing, management and safeguarding of collected and /or processed Personal Information; (iv) the grounds on which we may share the Personal Information with 3rd Parties; and (vi) how you can access, amend and/or delete Personal Information which we have collected from you.

 

By engaging with Wishing for Africa via electronic mail, continuing to use our websites (see below), clicking on the “I Accept” button provided on our websites, or accessing and using our services you acknowledge that you have read this Policy and consent to the processing of your Personal Information as provided for herein below.

 

In the event that you do not wish to consent to the processing of your Personal Information, or no longer want us to continue processing your Personal Information in accordance with this Policy, you are kindly requested to indicate same by sending us an email to hi@wishingforafrica.com.

 

3. What is Personal Information

Personal Information includes any information which relates to and renders it possible, to identify you as an identifiable living human being and/or where applicable an identifiable juristic person, which may include (without limitation) your name, your physical and postal addresses, your email address, your race, your gender, your age, your national, ethnic or social origin, medical or financial information, your opinion, your Internet address (i.e. your Internet Protocol address), your location or special personal information such as your religious or philosophical beliefs, your political persuasion and / or your health (“Personal Information”/ “Information”).

 

4. How do we process Personal Information?

Personal Information may be collected either through or by electronic means, which includes, without limitation, the use of our websites (i.e. *.www.wishingforafrica.com including all other websites and / or landing pages), electronic mail , text, voice, sound or image messages, or through non-electronic means which includes, without limitation, the capturing of Personal Information on hard copy documents.

 

When using our websites your Personal Information may be collected either actively where you or your appointed agent provide us with certain Personal Information or inactively where we collect information from you that you have not actively provided. See below for a more detailed discussion.

 

a) Active Information Collection:

Active information collection refers to instances where you have directly provided us with Information, such as when you submit an enquiry in respect of a specific product or service, when you subscribe to our newsletter, or complete a questionnaire and provide us with your personal details which may include (without limitation) first name, last name, e-mail address, country of residence, as well as your preferred dates of travel.

 

b) Inactive Information Collection:

Inactive or passive Information collection refers to instances where we collect certain Information which you have not actively (i.e. knowingly) provided, which Information we may obtain through the use of certain technologies such as Cookies, Web Beacons, Embedded Scripts or Mobile Device identifiers when you visit our websites. Information obtained in this regard cannot be linked to you as a person (i.e. non –personally identifiable information) which information may include the type of web browser you use, the operating system you use, the date and time of your visit to our websites, the specific pages you may have visited and the address of the website which you have visited prior to entering our websites. Wishing for Africa does not link non-personally identifiable information with personally identifiable information.

 

5. Type of information we process

We process the following information collected by means of electronic submission or physical forms (as may be applicable):

 

(i) Active Information:

 

For travel purposes

Your name and surname;

Your gender, age group and weight

Physical address;

Your e-mail address;

Your telephone and mobile number;

Your Identity and/or passport number;

Your company details

Your passport nationality, issue date and expiry date

Your personal opinion, views, interests and preferences

Your emergency contact details

Your medical requirements, and

Your dietary and special requirements;

(ii) Inactive Information collection:

 

the type of web browser you use,

the operating system you use,

the date and time of your visit to our websites,

the specific pages you may have visited, and the address of the website

We do not receive or process credit card information and use recognised and respected Payment portals to securely receive credit card payments. We do not have access to any credit card information.

 

6. What do we do with your information?

Personal Information will only be used in accordance with this Policy or as specifically disclosed to you and/or brought to your attention at the time you provide the Personal Information.

 

The Personal Information will be processed by us (or third parties approved by us), pursuant to and for the following purposes:

 

verifying your identity;

transmitting and receiving correspondence in relation to our services or products, including the preparation of itineraries and submission of quotes;

transmitting marketing material as specifically requested by you;

processing payments, refunds and the like;

facilitating delivery of the services or the products;

to monitor and analyse your conduct in respect of the Websites and/or services for research and statistical purposes;

for compliance and risk purposes;

tailor make marketing and promotional material which the we believe may be of relevance and interest to you;

to conduct market and / or academic research to identify potential markets and trends, to develop new products and services and to improve the nature of the products and/or services;

We may share your Personal Information with our subsidiaries or third party service providers in order and only to the extent necessary to render supporting and / or ancillary services or products to facilitate our service or product delivery to you, which service providers will be required to comply with / adhere to the same principles (as may be applicable) contained in this policy when processing your Personal Information.

 

We will not sell, transfer, share, or otherwise permit access to your Personal Information with any third parties other than as described in this Policy.

 

Please note that we reserve the right to transfer, or otherwise share without restriction aggregated, de-identified, and other non-personally identifiable information as contemplated in this Policy.

 

We further reserve the right to use or disclose your Personal Information to comply with applicable laws, regulations, legal processes, and law enforcement inquiries, as required by litigation, to take precautions against liability, and protect the security and integrity of our Websites and the safety of its users.

 

7. Newsletter subscribers

Should you wish to subscribe to our newsletter, we will, from time to time, send you promotional emails about Wishing for Africa’s special offers or other information using the email address which you have provided.

 

Whilst we love to keep in touch with our guests to share conservation victories, exciting products and exceptional services, we do not contact our guests via email, short message service (sms) / text or similar electronic solutions for marketing purposes unless they have provided us with their consent to do so. Such engagement shall at all times be limited, be relevant and we trust be of interest to you as our guest.

 

Please note that you can unsubscribe from this list at any time should you wish to by selecting the “unsubscribe” button at the bottom of the newsletter, or by emailing us your request hi@wishingforafrica.com or selecting the unsubscribe link at the bottom of every email you receive from us.

 

8. Third Party Policies

On our marketing material or websites you may see references or links to websites that are owned and/or managed by third parties which third parties are unrelated to Wishing for Africa (“Third Party Websites”), which Third Parties Websites are specifically excluded from this Policy.

 

These Third Party Websites have separate and independent privacy policies applicable to their respective websites, services and or products and may follow different practices in the processing and securing of your Personal Information.

 

You are strongly advised to read the privacy policy of each Third Party Website you engage with before providing your Personal Information as we cannot accept any liability should the Third Party Website process your Personal Information in any unlawful manner.

 

We therefore make no warranties or representations and bear no responsibility or liability whatsoever regarding any  services and / or products offered,  promoted and / or advertised on Third Party Websites and / or services and / or products rendered by any third party which may have been  accessed or used through or by means of our websites and/or their associated services.

 

9. Opting out

Please note that we do not wish to collect and / or process any Personal Information from you that you do not want to be so collected and/or processed.

 

Should you at any point in time decide that you do not (a) wish us to continue to process your Personal Information or (b) do not wish to receive any further information from us regarding our products and services, you are welcome to, in the event of (a) above, email us at hi@wishingforafrica.com with your request where after, upon receipt of your written request we will endeavour to cease any processing of your Personal Information within 30 business days or, in the event of (b) above, by clicking the “unsubscribe” button at the bottom of our newsletters where after we will cease to send you any of our newsletters. Your request will take no longer than 30 business days to process. During that time, you may continue to receive marketing emails.

 

10. Information access

You will be given reasonable access to your Personal Information to correct errors or to delete any information which you may have provided. If you wish to correct or delete any of your Personal Information, please contact us by e-mail at hi@wishingforafrica.com

 

To respond to your request or inquiry, we may require information to allow us to verify that you are the person authorised to view the Personal Information you are requesting access to as contemplated in this Policy. We reserve the right to, at our discretion, refuse to allow you access to certain information which, in our view, if provided to you, will compromise another person’s privacy or will violate any applicable law, foreign law, regulation, or directive in respect of which we are obliged to observe and adhere to pursuant to processing Personal Information.

 

Subject to legal and other permissible considerations we will make every effort to honour your request within 30 business days or we will inform you if we require further information to fulfil the request.

 

11. Data security

The transmission of information via the internet is not completely secure and we cannot guarantee the security of data transmitted to our site; any transmission of Personal Information will be solely at your own risk.

 

We will take steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. Whilst we have taken reasonable, technical, and organizational measures to secure the integrity and confidentiality of the Personal Information in our possession, in order to guard against the loss of, damage to or unauthorized destruction of Personal Information and unlawful access to or processing of Personal Information, we do not guarantee that our security systems are 100% secure or error-free. Therefore, we do not guarantee the security or accuracy of the information (whether it be Personal Information or not) we collect from you and process in accordance with this Policy.

 

We restrict access to your Personal Information to our employees who have a legitimate operational reason for having access to such Personal Information. We endeavour to maintain physical, electronic and procedural safeguards which, to the best of our belief, comply with the relevant laws and regulations so as to protect your Personal Information from any unauthorized access.

 

12. Limitation of Liability

We shall not be held responsible and by accepting the terms and conditions to which this Policy relates, you agree to indemnify us and hold us harmless for any security breaches which may potentially expose the Personal Information in our possession to unauthorised access and or the unlawful processing of such Personal Information by any third party.

 

13. Place when personal information will be kept

All Personal Information provided to us will be stored on servers. We may store data at a destination outside of South Africa in which event we will only transfer your Personal Information to facilities or parties outside South Africa were such transfer is compliant with applicable data protection laws and regulations.

 

We will only transfer personal information to a 3rd party if their policies include provisions that are substantially similar to what is contained in this privacy policy.

​

Booking Terms & Conditions

Please take the time to read and understand the conditions of booking set out below prior to booking a trip with us... 

 

1. Our contract  

All bookings are made with Wishing for Africa pty ltd (us /we/our). By booking a trip with us you are deemed to have agreed to these Booking Conditions (which constitutes the entire agreement between you and us) and your booking will be accepted by us on this basis. The services to be provided are those referred to in your booking confirmation invoice and agreed itinerary.

 

2. Validity 

Dates, itineraries and prices are valid for the period agreed to travel only and any changes to dates or itineraries may cause a change in the price.

 

3. Deposit requirement   

You are required to pay a non-refundable deposit of an amount to be determined, depending on confirmation of itinerary and confirmation of purchase of your International flight to the city of the start of the agreed upon itinerary. Balance of payment will be broken down into agreed upon payment terms depending on the agreed upon itinerary. Once payments are made they are non-refundable.  Bookings made within 60 days of departure require full payment at the time of booking. 

  

4. Your details  

In order for us to confirm your travel arrangements you must provide a scanned copy of your passport (valid for 6 months after return and minimum of 4 blank pages when departing back to your home country) and complete the personal information sheet which will be provided upon confirmation of booking.

 

5. Cancellation by the traveler  

If you cancel some or all portions of your booking cancellation fees will apply.  A cancellation will only be effective when we receive written confirmation of the cancellation.  If you cancel a trip:

• At any time after making the initial deposit we will retain the deposit; unless we are able to refund you some or all.

• At any stage after making a payment due on a specific date, we retain all payments that have been made

• If you fail to arrive in the city of the start of your itinerary, arrive late, or leave it prior to its completion, no refund will be made.

• Once flights have booked they are non-refundable and change fees of the airlines may come into effect.

• 3rd party T&C’s may apply

Travel Insurance will be recommended to cover costs in unforeseen circumstances.

 

6. Cancellation by us

We may cancel a trip at any time up to 60 days before departure.  We may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary. If we cancel your trip, you can transfer amounts paid to an alternate departure date or alternatively receive a full refund.  In circumstances where the cancellation is due to external events outside our reasonable control refunds will be less any unrecoverable costs.  We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.  

Travel Insurance will be recommended to cover costs in unforeseen circumstances.

 

7. Booking amendments  

If you wish to make amendments to the agreed upon trip after booking confirmation or transfer your booking to a third party you must notify us at least 60 days prior to the proposed departure date.  A fee of $150 per person per change will apply (in addition 3rd party T&C’s may apply to any charges levied by hotels, ground operators or airlines).  If you notify us less than 60 days prior to the proposed departure date the refund policy applicable to cancellations will apply.  Transfers to a third party are only permitted where the transferee meets all the requirements in relation to the trip...  

Amendments to any other arrangements made in conjunction with your trip will incur a $100 administration fee per booking per change. This fee is in addition to any charges levied by hotels, ground operators or airlines.   No amendments are permitted to your booking within 10 days of departure. 

 

 

8. Inclusions   

The land price of your trip includes:

• All accommodation as listed in the Trip Notes

• All transport listed in the Trip Notes

• Sightseeing and meals as listed in the Trip Notes

• The services of a group leader as described in the Trip Notes

 

9. Exclusions   

The land price of your trip does not include:

• International flights unless specified

• Taxes and excess baggage charges unless specified

• Meals other than those specified in the Trip Notes

• Visa and passport fees

• travel insurance 

• Optional activities and all personal expenses

 

10. Prices & surcharges  

Our trip prices are subject to variable and seasonal pricing as well as currency fluctuations, both of which are standard practice within the travel industry. This means our trip prices may vary at any time in accordance with demand, market conditions and availability. It is likely that different passengers on the same trip may have been charged different prices. Your best option if you like the price you see is to book at that time. Once you have received a quote the price will be locked in provided you pay the required deposit prior to the quote’s expiry. Any reduced pricing or discounts that may become available after you have paid your deposit will not apply. If you wish to cancel your booking to take advantage of a cheaper price, full cancellation conditions apply. We reserve the right to impose surcharges up to 60 days before departure due to unfavorable changes in exchange rates, increases in airfares or other transportation costs, increases in local operator costs, taxes, or if government action should require us to do so.  In such instances we will be responsible for the any amount up to 2% of the trip price and you will be responsible for the balance. If any surcharge results in an increase of more than 12% of the trip price you may cancel the booking within 14 days of notification of the surcharge and obtain a full refund. We will not surcharge any booking for travel within the validity of this brochure once paid in full.   Please note that a levy of up to 3.5% may be applied to all purchases made by credit card. 

 

11. Age & Health requirements 

Minimum General Policy:  For the majority of our trips the minimum age is 18 at the time of travel.  All travelers under the age of 18 must be accompanied by a legal guardian, or in lieu of a legal guardian, by an escort over the age of 18, appointed by their legal guardian.  The legal guardian or their designee will be responsible for the traveler under the age of 18 day to day’s care. If a legal guardian elects to designate an escort in their lieu, they will be required to complete and sign a relevant document, to delegate their authority.

Please note we cannot guarantee triple or joining rooms for families; accompanying adults may be required to share with others in the group on a twin share basis.  

Variations:  A minimum age of 18 applies to many Overland adventures, while a lower minimum age applies to Family trips and Short Break Adventures. Please check with your consultant or agent at the time of enquiry.

Maximum General Policy: For the majority of our trips we have no upper age limit though we remind you that our trips can be physically demanding and passengers must ensure that they are suitably fit to allow full participation.     

We are able to provide details on mandatory health requirements; however, we are not medical experts. It is your responsibility to ensure that you obtain proper and detailed medical advice at least two months prior to travel for the latest health requirements, vaccinations and recommendations for your destination. 

  

12. Passport, visas, vaccinations and travel documents

You must carry a valid passport and have obtained all of the appropriate visas, permits and certificates for the countries in which you will visit during your trip. Your passport must be valid for 6 months beyond the duration of the trip with minimum 4 blank pages on departure back to your home. It is your responsibility to ensure that you are in possession of the correct visas, travel documents, permits and certificates for your trip; please refer to the Trip Notes for details.  We are not responsible if you are refused entry to a country because you lack the correct passport, visa or other travel documentation. If traveling with minors you are also required to have the necessary permission to do so, please consult your local embassy for the information.

 

13. Travel insurance 

Travel insurance is recommended for all our travelers and should be taken out at the time of booking.  Your travel insurance must provide cover against personal accident, death, medical expenses and emergency repatriation with a recommended minimum coverage of US$200,000 for each of the categories of cover. We also strongly recommend it covers cancellation, curtailment, personal liability and loss of luggage and personal effects. You must provide proof of your travel insurance 7 days before departure and if you decline travel insurance we will require your signature stating that it was recommended. If you obtain travel insurance through us you acknowledge that you are satisfied with the level of insurance we have arranged.

 

14. Flexibility 

You appreciate and acknowledge that the nature of this type of travel requires considerable flexibility and you should allow for alternatives. The itinerary provided for each trip is representative of the types of activities contemplated, but it is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events.

 

15. Change of itinerary

While we endeavour to operate all trips as described we reserve the right to change the trip itinerary in which case you will be notified within 24 hours.

We reserve the right to change an itinerary after departure due to local circumstances or events outside of our control.   In such emergency circumstances the additional cost of any necessary itinerary alterations will be covered by you. Please note we are not responsible for any incidental expenses that may be incurred as a result of the change of itinerary such as visas, vaccinations or non-refundable flights.

 

16. Authority on tour  

When our trips are run by a group leader. The decision of the group leader is final on all matters likely to affect the safety or well-being of any person participating in the trip. If you fail to comply with a decision made by a group leader, or interfere with the well-being or mobility of the group, the group leader may direct you to leave the trip immediately, with no right of refund.  We may also elect not to carry you on any future trips booked. You must at all times comply with the laws, customs, foreign exchange and drug regulations of all countries visited, and you also agree to travel in accordance with our responsible travel guidelines.  

  

17. Optional activities 

Optional activities not included in the trip price do not form part of the trip or this contract. You accept that any assistance given by your group leader or local representative in arranging optional activities does not render us liable for them in any way. The contract for the provision of that activity will be between you and activity provider.  

 

18. Claims & complaints 

If you have a complaint about your trip please inform your group leader or our local representative at the time in order that they can attempt to rectify the matter. If satisfaction is not reached through these means then any further complaint should be put in writing to us within 30 days of the end of the tour. 

 

19. Severability 

In the event that any term or condition contained in these Booking Conditions is unenforceable or void by operation of law or as being against public policy or for any other reason then such term or condition shall be deemed to be severed from this contract or amended accordingly only to such extent necessary to allow all remaining terms and conditions to survive and continue as binding.

 

20. Photos and marketing 

Written consent required to use images of you taken during the trip for advertising and promotional purposes.

 

21. Privacy policy 

Any personal information that we collect about you may be used for any purpose associated with the operation of a Trip or to send you marketing material in relation to our events and special offers. The information may be disclosed to our agents, service providers or other suppliers to enable us to operate the Trip.